Axtell Customer Service
Available by Phone & Email
Monday – Friday 8am-12:00pm
Pacific Coast Time.
firstname.lastname@example.org | 805-642-7282
If we are unable to answer the phone, leave a message and we will return your call within 24 hours Monday through Friday.
Orders are shipped Mondays and Thursdays.
Most items are MADE TO ORDER
Most products take approximately 10 weeks to ship due to the many orders we have in production
Customer Service Manager
We are aware that you are an entertainer or educator with exciting new ideas and special show dates. We will do everything we can to make sure your Axtell products are made the way you want them, arrive on time and will communicate with you every step of the way.
We are dedicated to our customers and look for ways to improve our services for you everyday! If you can suggest a way to improve what we do… please share it with us!
Please note that while furs, fabrics, and feathers may vary slightly based on their availability (and your puppet may look a little different than some website photos), we always use quality materials so your puppet will look GREAT!
AXTELL POWER USERS – Performers who use 10 or more Axtell Items in their show have special club benefits with our company. More information Here.
RUSH FEE – 25% of total / $50 Minimum
(puts your order at the head of the line. Available only when possible)
WIRE TRANSFER FEE – $25
Visits by appointment only. Please call us to schedule.