Axtell Guarantee & Warranty Info

SATISFACTION GUARANTEED – You can always buy direct from Axtell Expressions with confidence. Every order is guaranteed to meet your satisfaction or you can return it to us in new Condition WITHIN 2 WEEKS for full refund of your purchase price, less shipping.

Please understand custom orders such as unique color or pattern changes void the return policy because they cannot be resold as a stock item.

Shipping charges are not refundable.

We cannot guarantee that your puppet will arrive in time for a deadline, and we expressly limit our liability to the return policy above. No other warranty is made or implied by Axtell Expressions, Inc.

Before ordering an item, visualize how you might use it. A good idea can spark an entire show concept! If you see something that you want, but you are not sure how you might use it, try writing a routine for it, ask your friends or give us a call. If you like the item, your audience will love it!

NOTE – Because our puppets are hand crafted, fabrics, painting, colors and production techniques will all vary. Each puppet is unique and has it’s own character and imperfections. If you will need closely matching duplicates, order them at the same time.

Additionally, fabrics, furs, & feathers may vary slightly from website photos or previous versions of puppets due to supply availability. 

WARRANTY: Our puppets and products are warranted against defects under normal operating conditions. If they fail within 3 months to operate correctly and require repair, we will repair free within this period, shipping is not covered. After the period we have a repair fee.

Electronic & Animatronic Warranty

The Axtell Hands-Free Animation Control System is 12 months limited warranty on the circuitry and hardware for original owners only.

The character, face, body covering, servos, linkage, receiver and battery warranty is 3 months.

The Transmitter Radio warranty is 3 years.

The Netbook computer warranty is 1 year.

Only parts and labor provided by Axtell Expressions are covered under the warranty during the term. Other costs such as shipping, import taxes, insurance, etc. are not covered or reimbursed.

We have full free tech support from our animatronics staff and quick turn around for any repairs needed.